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Public Service Loan Forgiveness Program Fails to Forgive

By Charlene Crowell

Across the nation and multiple generations, student loan debt now surpasses $1.5 trillion. The anxiety shared by borrowers from all walks of life seeking ways to lift this unsustainable consumer debt affects multiple life dimensions. In some cases, these burdensome debts threaten the future of America’s middle class.

Two recent developments hold potential for struggling consumers.

On September 28, the independent and nonpartisan General Accounting Office (GAO) released findings on the federal Public Service Loan Forgiveness (PSLF) program. Eligible student loan borrowers who have dedicated their careers to public service and met other requirements, such as 10 years of qualifying payments, can have their loan balances forgiven. The first step towards forgiveness requires that interested borrowers are initially screened to certify their employment and loans meet threshold criteria. Once certified, borrowers submit a loan forgiveness application for a final check before forgiveness is approved.

Although PSLF legislation was enacted in 2007, September 2017 was the first time that borrowers became eligible for the application for forgiveness. And according to the GAO findings, forgiveness approvals are minute compared to those who qualify.


As of June 2018, more than 1.2 million student loan borrowers requested to be certified, with 890,000 ultimately certified eligible. 28,000 applied for loan forgiveness, thinking that they had met the 10- year payment and employment requirements. Shockingly, of these, only 96, less than one-half of one percent received forgiveness.

According to the GAO report, “Education has used various outreach methods to inform borrowers about PSLF, but the large number of denied borrowers suggests that many are still confused by the program requirements.”

In response, the Department of Education has now agreed to all GAO recommendations. These include: comprehensive guidance for borrowers and servicers alike; more information about qualifying employers; standardized payment information; and enough detailed information to help identify payment counting errors.

For much of Black America, still-soaring student debt brings yet another financial hurdle to overcome – in addition to other disproportionate and historic struggles to obtain the full benefits of being a citizen and consumer.

According to Jason N. Houle of Dartmouth College, and Fenaba R. Addo with the University of Wisconsin at Madison, disproportionate Black student debt makes for an even more fragile Black Middle Class.


“We theorize that racial disparities in student loan debt accumulation and repayment are a function of racialized economic hardship and discrimination across the life course,” wrote the two scholars in a new report for the Russell Sage Foundation. “Some have argued that the student loan market is not unlike the mortgage market, where Blacks lack access to fair credit and are disproportionately steered toward high-interest loans that are difficult to repay.”

The esteemed scholars may be right. But in neighborhoods across the country Black people do not need to theorize. We live that agony every day and nearly every year. Perhaps it is time to shift from research and data points to activist engagement.

To put it another way, what are we prepared to do about it?


Charlene Crowell is the Center for Responsible Lending’s Communications Deputy Director. She can be reached at

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